Conversation Search API - Filter by Wrap Up Code

General Discussion
1

How do you properly filter Conversation Search API results by WRAPUPCODE? We’re trying to pull all conversations where the wrap up code was ‘HANDLED - RESOLVED’, but it doesn’t seem to respect the exact string match. Documentation is…vague.

Here’s the call we’re making. AUTH_HEADERS is set up correctly for other queries. It just returns everything.

import requests
headers = {"Authorization": f"Bearer {AUTH_TOKEN}", "Content-Type": "application/json"}
params = {"queryType": "conversation", "query": {"type": "EXACT", "value": "HANDLED - RESOLVED", "field": "WRAPUPCODE"}}
response = requests.get("/api/v2/analytics/conversations/search", headers=headers, params=params)
print(response.json())