Consultation received without transfers

General Discussion
1

Hi all,

I would like to calculate the number of consultation calls received by agents without the transfer being completed,
Something like CallConsultReceivedCompleted.
Unfortunately, this statistic does not exist.

Any idea?

2

I think you can achieve what you are looking for by creating two new stats:

First stat would have a mainmask of “CallConsultReceived” and second would use “CallPartyChanged”. In theory, this should give to two different counts and you could subtract the difference to see the total not transfered.

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3

Thanks for the answer Daimonas.

Unfortunately I am working in multisite and when I complete a transfer from site A to site , I also get a EventPartyChanged but no CallConsultReceived.
It has been five years that I have been waiting for Genesys to propagate calltype when doing multisite consultation call. In other words, I am waiting the day multisite will be transparent to development.

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