Hi guys,
On CoBrowse, can we mask parts of customer screen? Like CC number?
If so, can you please point me to documentation on that and other features?
Thanks!
Hope ..this can help
http://docs.genesys.com/Documentation/GCB/8.1.3/Developer/DOMRestrictions
I am meeting with PS, will let you know more.
;D Thanks! Got it!
I don’t think we can mask whole page.
Plus another question on co-browse plugin, If I am using GMS as interface for all initiating chat, I assume co-broswe plugin will work as it only refer to chat server and nothing to do with GMs, Any thoghts ?
Found what I needed. You mask based on html field names. Nothing impossible to do.
What is GMS?
Genesys Mobile Services - solution for integration of Android and iOS with Genesys framework and ORS
Ahhhh ok, as said acronyms are not my friends lol
Cobrowsing doesn’t apply to native apps, only http
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We are planing to use GMS for both MObile and Web ?
We can use the Javascript sample on the webpage to initiate the Chat., Got confirmation from PS also.
My question is co-browse plugin should work with web.
No plan to deploy co-browse on mobile.
On Web as usual, follow Cobrowsing installation only, call API on your site and done.
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