Hi guys,
I’m facing a weird scenario here…any change I make on CME is not reflected on CCPulse, GAD, etc.
For example, I delete a DN and on CCPulse it remains. I create a Place Group and still don’t see it on CCPulse. I create a Place and its extension on it and GAD doesn’t know about the change.
I try to create a new Workspace and still no sign of the PlaceGroup…ON StatServer I do see the event that indicates that the PG was created on CME and propagates the info.
On CfgServer logs I see the events are propagated to all applications…
I run CCpulse as administrator too…
I have no idea what can be wrong…
My next step is to disable AV and FW to see if it fixes something…hope so but if you have any ideas please would like your inputs.
Thanks!
PS: Just noted that if I close CCPulse entirely and login again then the PlaceGroups appear…
PS2: Also the CCPulse option IgnoreNewObjectNotifications is False, just in case
Ok, AV is not the issue…
I’m asking to update the whole OS…
Seems that by some reason CCPulse doesn’t want to accept this new info. I can see on StatServer logs the add/delete of objects but CCPulse just simply doesn’t care…
Even if I add a new AgentGroup it won’t appear…
2012-07-30 19:23:52> Init: Removing Place '2222'('Resources') from Group 'CasaAndina'('Resources')
2012-07-30 19:23:52> Init: Removing Place '3720'('Resources') from Group 'CasaAndina'('Resources')
2012-07-30 19:39:22> Init: Removing Place ‘2222’(‘Resources’) from Group ‘Resources/AllPlaces’(‘Resources’)
2012-07-30 19:39:22> Init: Deleting Place ‘2222’(‘Resources’)
How can I see what is going on at CCPulse side??? Any log available for it?
CCPulse+ does not update the Real-Time view when changes not affecting group membership are made in Configuration Server to members of a group (Agent Group, DN Group, or Place Group). This also occurs with Virtual Agent Group dynamic membership Real-Time view when agent application changes are not affecting membership. (ER# 244674880)
Found In: 8.0.000.28
If the changes are not propagated to other apps(i.e. GAD,CCPulse,etc.) ,so it does not seem a problem with CCPulse.However, it is definitely advisable to check the version and his release notes.
Actually not stupid at all, those are kinda “hidden” configurations we can do, and yes, tried and enabled ADDP and same issue. I can’t add CfgServer into StatServer connections…
Even Genesys recommends this on their tech support site
I’m more than sure that this is a 100% CCPulse issue only, all server are getting the messages correctly and now DB and events are accurate everywhere. Already checked all the info available, thanks
8.x…ok will give it a try, however at my lab with same versions can’t reproduce the issue…anyway, shit happens and maybe this is one of those days
Will update
So it worked OK with CCPulse 8? Weird, I never had any similar issues ith 7.5 or 7.6 versions of CCPulse, my problems came when upgrading to 8.x, then fixed when they released the hotfix…
Cav,
my understanding is that snippet I posted from CCPulse Release Notes indicates there’s a bug in the first 8.0 version that affects its ability to display real-time changes to objects that are part of a group. My guess is that actually even the latest 7.5 version, which is what you were running, is affected by the same issue.
I wouldn’t be bothered to raise a SR, unless you do want it fixed in the 7.5 stream (perhaps you want to run a StatServer 7.x - CCPulse 7.x env?).
Is there any firewall between CCPulse/GAD and Configuration Server? If there is then I would check its configuration as it’s quite typical for firewall to drop idle connections without notifying endpoints. And connection to Configuration Server is idle most of the time as changes are not made every minute…
in which case I apologize. I thought this is a problem at all applications and not just CCPulse - as you wrote at the start of topic. Try to upgrade CCPulse+ to R8.0,last patch.
