Check several mail accounts

xav_net · October 5, 2006, 5:49pm

Hi everybody!

I’ve a question. How must I have to configure EMailServer from the multimedia part of Genesys, to consult different e-mail accounts?
I’ve I receive mails from these accounts, must I have to specify several Inbound queues, or I need only one?

Thanks a lot!

cavagnaro · October 5, 2006, 7:34pm

Depends on what you want to do. Using Content Analyzer you can determine which address do what and where it goes.

Rene · October 5, 2006, 8:37pm

Hi,

All emails received by Email Server Java (ESJ) are placed to the queue specified in ESJ options - section “email-processing”, key “default-inbound-queue”. If you have Multimedia 7.2 then you can modify the default queue in IRD/IWD by connecting Media Server endpoint with some queue.

René

xav_net · October 6, 2006, 5:52am

Thanks a lot!
I’ll try to configure it properly!

I’ll keep u informed if I’ve some more problems