Characters on Gad

Hi There!!

I am working in a Chat and SMS ambient, and when a agent answers a question(on GAD) to client (SMS), this message is received on strangers characters like: ZZz, (something like this)
The question is:
Is possible to change some parameters of GAD about Characters? because, i did not see anything about this on Deployment Guide!!!
SOMEONE CAN HELP ME!!!?

Thanks!!

Hi Filippe,

First thing you shall do is to find out from where the ‘strange’ characters come. I meant what application is source of these - GAD? SMS gateway?

Let’s check format of message sent to SMS gateway in first step.

BTW What Multimedia/eServices version do you have? What SMS gateway do you use?

R.