CCPulse - Way to count time where there is no agents loggedIn Queue

Genesys Cloud Routing
1

I know it is possible to get the currentloggedinqueue and currentwaitingcall for a queue.

But is it possible to calculate the time where there is no agents logged in queue ?

I need to report time where no agents was loggedin queue

2

Do you mean Total Time or do you mean specific periods of time when there were no Agents Logged In?

Tony

3

I mean Total Time but this under don’t work…

[AgentLogInTime]
Category=TotalTime
Description=Total Login Time for all agents logged into a queue.
MainMask=AgentLogin
Objects=GroupQueues, Queue, RoutePoint
Subject=DNAction

1 Like
4

Could you not minus the time logged into queue away from total time the queue is open?

might not be possible to show in ccp, but can be shown in other apps.

1 Like
5

It never will work as the loggedin event only happens on the Agent Object, never on the RP or the Queue as it is not a retrospective action.

Maybe a MaxTime for the AgentGroup and MainMask LoggedOut