CCPulse Various Questions

General Discussion
1

Hi All,

Justa few quick questions, some of which im sure you’ll think are very easy, but not got my hands on pulse just yet.

i) Can the font size of the views in workspaces be changed, as they seem to be really small at first view?

ii) Within Pulse can the the list of people/resource in the objects panel be organised by state rather than Alphapetical?

Thanks in advance for your replies. :wink:

T

2

i) Font Sizes can be set within Windoze registry (and a few other Font-related settings, too);

HKEY_USERS>Software\GCTI\CallCenter\Attributes>

  • GridFontSize
  • GraphTileFontSize
  • GraphBkColor
  • GraphAxisFontSize
  • FormatAgentInfo

ii) You can “set” the order of the Display by clicking the column heading you want to “sort” by, in the Display Panel but I’ve not seen a way to achieve this order in the Objects Panel…

Tony

3

Thanks for your rapid reply tony!

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