Hi,
I need help again!!
I had created template from virtual queues. Then I wanted to add a new stat group, so I create a new formula that name is answering rate ( Total_Answered/Total_Total_Entered*100) Now on I will follow this statistic. But I can set a threshold for all of statistics but I couln not set for answering rate. Cant I set threshold for groups which I had created formula?
I tried these threshold:
-
if Threshold.StatValue < 70 then
Threshold.Result = true
end if -
if Threshold.StatValue < 70 then
Threshold.Result = true
else
Threshold.Result = false
end if
Thanks..