CCPULSE Theshold Example

General Discussion
1

Hello all!

I am new to the CCPulse scene. My company is extremely strict with access control, and while our enterprise IT team has allowed me to create thresholds/actions previously by way of standing next to me as they login, this unfortunately is not a possibility going forward. Would anyone like to share there physical threshold file to a guy who has spent quite some time researching outside options? Really all I need is a threshold for greater than 1, but if someone wouldnt mind spending a few minutes creating threshold/actions for me, I do have a few I would like to setup.

2

I’d install MSSQL Express Edition + Configuration Server + Configuration Manager + StatServer + CCPulse on personal computer and use it to create files needed.

3

Definitely something Ive considered, however I do not have the required install files needed to accomplish this. If you do have a link to repository with these files, would definitely appreciate a share.

4

Are you still ready for playing with Genesys?

  1. Install MSSQL Express (mixed authentication mode). I have version 2017.
  2. Enable TCP/IP connection to MSSQL with SQL Server Configuration Manager (https://docs.microsoft.com/en-us/sql/relational-databases/sql-server-configuration-manager?view=sql-server-ver15)
  3. Download files from my onedrive https://1drv.ms/u/s!AlnxlWqYtz_jg_FcByHAb8qo7j0zbA?e=bjCacM
  4. Restore db Config85.bak
  5. extract Binaries.zip to C:\Genesys
  6. edit password in C:\Genesys\ConfigurationServer85\confserv_Config85.cfg
  7. start config server and statserver by using shortcuts provided
    8.) install configuration manager and CCPulse
5

:o
Thank you!
Ill run through the installation in a few days, and let you know if I run into any snags. I really appreciate you taking the time to provide me with such an in depth answer.

6

The only problem is that you can not do any test calls in such configuration. Adding SIPServer or Interaction Server requires license.

7

Honestly, as long as I can get the thesholds and actions wizard running, I can do the testing on my enterprise machine. Its just a question of being able to access it. I went as far to try to manually edit existing thesholds in a hex editor to no avail. If anything I can share my current threshold file. My assumption is that I will be able to create this threshold file on my personal workstation and then move the file to the directory on my enterprise managed PC and then it works. Am I correct in this assumption?

8

Yes, you create new files in this CCPulse.