I have 6 virtual queue objects, and when i want to create a historical view based in the queue view template, the statistics are obtained individually for each virtual queue. Is there a way to obtain total statistics for all 6 virtual queues, like if it was only one virtual queue that groups the other 6.
It is possible??
Thanks!
Group DN? Create it on CME
Thank you a lot, that´s what I was looking for ;D