CCPulse stat for calls not answered

Hi All,

I cant see a stat for total calls not answered, is this possible??

The issue is we have a site who’s calls ring on a desk for 20 secs if not answered the call goes to the next longest available agent and rings on that desk etc etc. Problem is is that I dont know if the agent at the first desk is there or has forgotten to log out. So i’m thinking if I have a stat that tells me the number of calls not answered then the likelyhood is that they haven’t logged out correctly.

Am I coming from this at the right angle or is there something easier I’ve missed ??? ???

cheers

Tambo

TServer version?

On Tserver check the option agent-no-answer-action, you can set it to notready so if the agent is logged in but not presential then his position will go to NotReady automatically

Cav,

cheers for this…knew I was over complicating it :-\

T