CCPulse StartTime for Reason via state.CallData or state.Status object

General Discussion
1

Hello,

is there a way to get the StartTime for the current reason an agent might be in while “NotReadyForNextStatus” from the state object?

I know that I can get the desired result by creating filters for each reason and then just use support statistics to get the time in current reason, but that is not what I’m asking. I want to know if it is possible using the state object, so I don’t have to use support statistics.

The state.StartTime property only returns action StartTime, not action reason StartTime, same for the state.DNs.Actions.StartTime property.

Any ideas?

2

No, you may wanna enable Reasons table at StatServer

Enviado de meu E6633 usando o Tapatalk