[CCPulse+] Save the agent group name to a variable in Threshold.Action

Genesys Cloud Routing
1

Hiiii..

I would like to save the agent-group - name into a variable.

My action script .. very simple:


Parameter = "BRS_CLS"
Aktion = "zero"
Dim ObjShell
Set ObjShell= CreateObject("WScript.Shell")
ObjShell.Run "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe c:\anwend\Skripte\Agentengruppen_ungleich_1.ps1 " & Parameter + " " + Aktion

I would like to add a row like


Group = Agentgroupname

I would like to pass this variable “Group” to a powershell skript.

Is this possible somehow ?

2

I’m assuming you are talking about CCPulse+ here.

Have you tried something like this?


Dim AgentGroupName = Threshold.CFGObjectID
3

I get an error when I try this.

Error at Line: 1 Position: 20 Error Message: Expected end of statement

Maybe it’s just something simple.
I am very new to this.

4

Post your whole code pls

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5

Parameter = “KSC_Test”
Aktion = “zero”
Dim ObjShell
Set ObjShell= CreateObject(“WScript.Shell”)
Dim AgentGroupName = Threshold.CFGObjectID
ObjShell.Run "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe c:\anwend\Skripte\Agentengruppen_ungleich_1.ps1 " & Parameter + " " + Aktion

If row#5 would work, I could replace Parameter with AgentGroupName

6

I got it to work now.
This is how it works here:

Dim thresholdInfo Parameter = CStr(Threshold.CFGObjectID) Aktion = "Anmeldung" Dim ObjShell Set ObjShell= CreateObject("WScript.Shell") ObjShell.Run "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe c:\anwend\Skripte\Agentengruppen.ps1 " & Parameter + " " + Aktion

Thank you all for your time and help.

7

Thanks for sharing the solution

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