CCPulse formula to display current time in acw state

General Discussion
1

Hello All!

I’m relatively new to the world of CCPulse, and have a question which I was hoping someone might be able to help.

We currently have a CCPulse template which shows the not ready reason code in a column

So the Column is call Not Ready Reason Code and a value might be Lunch.

What I need to add is the current time the agent is in that state, (not a cumalative total) so if they change from lunch to toilet it would re-set to 0.

So The column should show the value Lunch 00:12:23 and that would re-set to 0 and count again if they change to another walkaway code.

Any Ideas?

Any Help would be much appreciated :slight_smile:

Thanks

2

Same idea and statistic only that instead of TotalTime use CurrentTime

3

Thanks Cav,

So the current formula looks something like, what would I need to add?

if (ccpulse.group(“Withdrawn”).statistic(“Break”)>0) {“Break”}
else if (ccpulse.group(“withdrawn”).statistic(“Training”)>0) {“Training”}
else if (ccpulse.group(“withdrawn”).statistic(“Meeting”)>0) {“Meeting”}
else if (ccpulse.group(“withdrawn”).statistic(“Lunch”)>0) {“Lunch”}

4

Hi Brian,

make a new column for a formula then add in…

result.Text = CalculateReason();

function CalculateReason()

{

if (ccpulse.CurrentState.statistic(“NotReady 1-2-1”)>0)
{
var d = ccpulse.CurrentState.statistic(“NotReady 1-2-1”)
var h = Math.floor(d / 3600);
var m = Math.floor(d % 3600 / 60);
var s = Math.floor(d % 3600 % 60);
var f = ((h > 0 ? h + “:” : “”) + (m > 0 ? (h > 0 && m < 10 ? “0” : “”) + m + “:” : “0:”) + (s < 10 ? “0” : “”) + s);
return " NotReady 1-2-1 (" + f + “)”;
}

and just keep adding to it, then hide your not ready columns and you have one column showing you current not ready status’ ;D

5

Sorted ;D there was a problem with my else if’s!

Thanks for your help Tambo

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