Hi guys,
Wondering, anyone can share some CCPulse/Pulse screenshots of FB queues, segmentation?
Genesys sales team came with a speech that without Infomart you don’t have stats…lol!
Cheers
Maybe they just knows that “All versions of Contact Center Analyzer (CCA) entered End of Life (EOL) on May 31, 2019 and reach End of Support on May 31, 2021.”.
Yeah, but even on RealTime you have no need of CCA, only StatServers. CCA is historical