CCPulse Column to Calculate Percentage of Calls

Genesys Cloud Routing
1

Hi,

Does anyone here know of a quick way to get CCPulse to Show the Percentage Colum in a queue view?

e.g. I have a CCPulse worspace with a view of two DN Groups

DN Group 1 Showing 40 Calls
DN Group 2 Showing 30 Calls

Been playing around but not quite there yet, but anyone know how I can get a Colum which shows the percentage of calls Of the two?

So it should look something like

Queu Name Calls Entered Percentage

DN Group 1 40 57.14%
DN Group 2 30 42.8%

Cheers! :smiley:

Mo

2

and what does that percentage represents???

1 Like
3

Oops didn’t explain myself well, percentage of the total sum of both dn groups, so 70 in the example above 40+30, so 40 is 57.14% of 70