Hi, Want to make new CCPulse view for calls transferred by agent to particular Route point (12345) by agent.
View will be agent wise ..
PLZ help .. !!
possible to do, what is your question? The how? Attach a data and filter based on it
Don’t want to do it on filter basis as it will be agent dependent.. Any other way out PLZ ..
Why not? Do not see any reason for that.
Lol then invent it. You have to work with what is logic…