CCPulse and DMA

General Discussion
1

Hi all,
I use in CCpulse a template on which one stat is a formula like this :

((ccpulse.Total.statistic(“Choix 1”)
+ccpulse.Total.statistic(“Choix 2”)
+ccpulse.Total.statistic(“Choix 3”))
/ccpulse.Total.statistic(“Entrant SVI”))*100

Now i’m looking for to have this stat in historical datamart. I don’t find any way with DMA. Does anybody could help ?

2

On DMA there is no way to do that, what you should do is to recreate the formula on BRIO or in CCPulse or whatever you are using to retrieve historical info.

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3

Thank you. It’s on CCPulse that i wish to obtain this stat in historical. Do you know a way ?

4

The formula you have will work if you associate the stats in the template for both realtime stat and historical .
Associate it with the historical columns.

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5

Ok it works fine. I’ve created formulas in the template for QS and average call time and abandonned time.

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