Hello,
i have a question about agent state format.
Is it possible to hide the time information of the AgentState statistic?
pls help
? What do you mean by hide??
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i need only the AgentStatus without the time info.
I think they are referring to the time that proceed the AgentState like I have attached.
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What you can try is a VB approach, create a custom field, then using VB extract the position of the parenthesis “(” so then you can use left function to extract from position 0 to that one and walla…should work