CCPulse: Agent, Agent Group

Hi, I’m new on CCpulse.

We have been struggeling with a few things here.

I would like to see if we have agents logged in with the right skills to a Queue.
And set a Threshod to go off if there’s no agent logged in to take the calls that’s transferred to that Queue.
Is this possible, and how do i do it?

Can i make a Template that tells me how many agents thats currently are loggged in?
And in that case, shouldn’t I be able to create a Threshold that goes of if there’s less than 1 agent logged in?

In this case i don’t want to see the agents that’s available, i want to se those thhat are Logged in, and “at work” so to speak.

Mvh
Marcus

You need agent group view in CCPulse+ using the stats below. Build virtual agent groups defined with a skill expression and create a view for those agent groups. Apply simple threshold and action as needed to show 0 logged in or 0 ready.

[CurrNumberLoggedIn]
Category=CurrentNumber
MainMask=*, ~NotMonitored, ~LoggedOut
Objects=GroupAgents, GroupPlaces
Subject=AgentStatus

[CurrNumberWaitStatuses]
Objects=GroupAgents, GroupPlaces
Subject=AgentStatus
Category=CurrentNumber
MainMask=WaitForNextCall