I want to set the Agents colour in CCPulse to light red when the agent goes not ready. Then, if the agent has been not ready for 5 minutes, I want the colour to be dark red. How can I create a Threshold in CCPulse to change colour after 5 minutes?
Not sure, because I haven’t tried, but these might help:
Threshold, NotReady ONLY:
if Threshold.StatValue = NotReady then
Threshold.Result = true
end if
Threshold, NotReady OVER 5 MINUTES:
if Threshold.StatValue = NotReady then
Threshold.ActionDelay = 300
Threshold.Result = true
end if
Action, NotReady
(Change Object Colour to RED):
CCPulseNotifier.SetColor(Color.Red)
Action, NotReady2 (used for over 5 minutes Threshold)
(Change Object Colour to BLUE):
CCPulseNotifier.SetColor(Color.Blue)
Please let me know if any permutations of these scripts work(!)