CCPule 7.2 losing file menu

rellis007 · May 18, 2007, 8:35pm

Relatively new to CC Pulse
Using V7.2 on a XP Office
does not matter if it is an exsisting workspace or new, when i attemp to use a template ( new or old) I lose the file menu… odd.

Any ideal.

rellis007

mark · May 19, 2007, 12:27am

Hi,

How do you mean you lose the file menu?

cavagnaro · May 19, 2007, 1:40am

Have you tried to reinstall the application?
Another computer?

system · May 19, 2007, 4:49am

I have removed and reinstalled the App,
When I say I lose the file menu,
File View Tools Window Help are the primary file meus I lose file, I only have View Tools Window & Help, if I delete teh template then the file comes back?
I initially though it was a corrupt template to perhaps corrupt thresh-hold, but happens in a new workspace as well with new templates and thresh-holds..
Rellis

cavagnaro · May 19, 2007, 5:56am

Uh?? That is definitively not normal, I’ll request another CCPulse installer to your provider.

rellis007 · May 21, 2007, 4:29pm

Thank you

rellis007 · May 21, 2007, 9:32pm

FYI: I found my answer! Seems that the un-installer for CCPulse is less than complete.
There were several things in the registry that were related to CCPulse.
After cleaning up the registry. wala, my file menu stays put..

Rellis007

cavagnaro · May 21, 2007, 9:44pm

Hum, still i’ll ask for a new installer. just in case.

victor1 · May 28, 2007, 5:08am

Hi, can you please tell us what version of CCP it is? 7.2.xxxx? I would hate this to happen to our users since all of us are using 7.2 right now.

thanks a lot!!!
Vic