CCP DoubleCount Bug

Genesys Cloud Routing
1

We have found the following defect with outbound suite campaign manager:

1.Campaign Manager places a call via SDialer.
2.After voice detection, call is placed in an ACD queue.
3.Calls Answered stat will be increased by one.
4.Calls arrives to a busy ACD.

Looking at the stats reveals that this cal;l was counted not once, but twice. This behavior can be reproduced with CCP 5.1.037 and earlier in our centre. Is it the same problem at other sites as well?

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[Johan Kohl]
[Deutsch Telecomm]
…

2

This is a known problem with the current CCP. From what I understand, there was not fix for it yet. If I am wrong, please correct me

One of the reports here actually talks about this bug. Have a look.

If there is some way of working around this particular problem, I, myself, would like to know it as well!

Vic

3

I would like to hear it as well. Please email me the copy of the reply, if you can.

    Thank you!