CCA cannot query agent performance

General Discussion
1

Dear All,

Have someone face the problem like me?
My problem is I’ve added new agent and i could use ccpulse to monitor that agents but when i wanted to use CCA to query agent performance the data of agents was not appear. have i do something wrong?

Thank you in advance,
Lekie

2

Is this agent selected on the DMA? Meaning, when you create the CCA layouts you have the option to select ALL objects or just some. Maybe your configuration selects only some of the agents and you need to select this new agent now. Check on DMA to see this configuration.

1 Like
3

Hi,

I created the CCA layouts and I set the option to select ALL objects.
Last time i’ve added new agent also but I could get the data.

Cheers,
Lekie

2 Likes
4

Hi

You need to restart Data Sourcer service.which reads the information from configuration database inclusing the new Agent you have added.

Regards
Prashanth Merugu

5

What? Not true. ODS will be in acknowledge of new objects on ConfigDBServer, that is a benefit of Genesys.

6

Hi

Correct i agree with u i should have mentioned ConfigDBServer rather than configuration Database. And Data Sourcer writes the data To ODS and reads the data from ConfigDBServer.

Restart of the Data Sourcer should solve his issue.

Regards
Prashanth Merugu