Hi,
I was wondering what everyone though about CCA 6.5 I have only being working with 6.1 here and after reading 6.5 documentation for CCA which is 550 pages longs, I was very impressed by the depth and flexibility of the product.
What I wonder is whether or not CCA 6.1 actually offers the same functionality and we just don’t know about it because CCA 6.1 docs really suck.
Vic,
I have used also CCA 6.1 only but to work with it I used 6.5 documentation. I have not found any major differences.
Grzegorz
I dont think so we have CCA 6.5 release at all. The latest version of CCA available is 6.1.3 i.e July’02, release.
I dont see any release notes in Genesys site on CCA 6.5.
So in Genesys 6.5 ‘old’ CCA was described much better than in previous versions and we don’t have to bother if differences exists while using CCA from Genesys 6.1 release.
Thanks for the info. One thing that really stuck me as weird was that I could not get RGA to work as described in the manual. did someone else notice it as well?
Is anyone using RGA at all?
I have used RGA but as no additional requirements we got from customers on RGA I haven’t had to go deeply into documentation.
I have noticed only small issues but in general I have got RGA working after installation.