In CC pulse it is possible to have the RONA (redirect on no answer0 via the statistiical function Total_Forwarded. Is it also possible to have this by agent ??
As I remember yes, you can get that stat from the agents
In CC pulse it is possible to have the RONA (redirect on no answer0 via the statistiical function Total_Forwarded. Is it also possible to have this by agent ??
As I remember yes, you can get that stat from the agents