CC Pulse pass agent details to login for script

Genesys Cloud WFM
1

Hi All

We want to restart CC Pulse on a schedule (because it seems like a memory hungry beastie and needs this clean every now and then). On restart we have to pass agent details to the login dialog. Does anyone know of a VBS method for doing so.

Cheers

Joe

2

Hi Joe,

It’s possible to start CCPulse+ from command line and you don’t need any VBS script to do so. Here is a sample batch file:

set CCPULSE_ACCESS=COMMAND_LINE
CallCenter.exe -app <application_name> -user -pwd -ws <workspace_name>

It is necessary to start CCPulse manually once at least because it read configuration server host and port from Windows registry.

R.

3

Here are the registry keys I found.
If you load these and run the command line as Rene shows, you should be good. :smiley:

[HKEY_USERS<microsoft user id>\Software\GCTI\CallCenter\LoginInfo]
“RecentUser”=“”
“AppName”=“”
“Host1”=“”
“Port1”=“”

4

Hey rpenney,I tried code provided by you but its not working in my case.

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