CC Pulse 5.2 threshold alarms

General Discussion
1

Has anyone experimented with CCP’s threshold alarms? It seems to be missing a dll library when you try the PC speaker or Play WAV alerts.

2

What does the error say?

3

These actions will not function without GsSampleTEObjects.dll.

Genesys doesn’t ship the DLL, but provides the source as a VB project. (Look in your CCP directory:

./Call Center Pulse/ObjectSamples/Vb

1,733 GsActionFSObject.cls

2,676 GsActionSoundObject.cls

  942 GsSampleTEObjects.vbp

Build and register the DLL on your Windows machine, and the actions should work.

4

You can add all sorts of things to the .dll and you can pass stats to it. (ver6.1.00002)

5

How you can pass stats to it? Do you have any script? how you can get the stats from the ccpulse statserver?

Thanks in advance

Federico V.

6

Can you please share it with me as well?

Thanks,

Vic

7

Essentailly you pass threshold.StatValue to a variable that is passed to the .dll

ie;

MyInternalObject = CreateObject (MyDll.MyClass)

MyInternalObject.MyMethod Threshold.StatValue

-------Inside .dll---------

Class MyClass

Function MyMethod (byval StatValue as integer)

MsgBox StatValue

End Function

I hope this helps contact me if you have any questions…