I am a new guy with CC Analyzer, is there any place to find documentation on its features, and how to use ?
You can find all available docs on sites http://docs.genesyslab.com. Unfortunately, currently the page is out of service. I believe that the outage will be short term.
There are some overviews and insights in The Handbook… it is based on Genesys 7.x and Hyperion…
AG