Can't edit scenarios ABC Simple BP in IRD

Genesys Cloud Routing
1

Hi experts, ;D

I’m editing scenarios ABC Simple BP in IRD, while I’m editing it, I want to add an Agent Group in E-mail distribution, but I can’t do that. Please help me! :frowning:

https://ibb.co/d9tCf5

2

This has to be modified on strategy level,not the business process.

3

Hi Kubig,

Can you please explain more detail?

4

What is not clear? You have to just modify the strategy, not the BP itself - follow the documentation in case you are lost.

5

Hi Kubig,

I cleared this. Thanks for support me ;D