Can't conference with CDN via Genesys Desktop

sitto · November 4, 2006, 2:17pm

Hi,

I have a CDN that be controlled by symposium.
My customer need to conference with this CDN via Genesys Desktop that I could initial conference but couldn’t completed conference all calls.

Thanks,
Sitto

cavagnaro · November 5, 2006, 1:10am

Without GAD does it works?

system · November 6, 2006, 1:11am

Hi,
I tried to test as below

manually conference via hard phone could be worked.
conference via Starter App couldn’t be worked

Thanks,
Sitto

cavagnaro · November 6, 2006, 2:57pm

Which version of TServer are you using? I know there is a bug on a set of TServers that reports a bad state of the DN when doing transfers. Not all of them are listed as fixes on the Support Tech Web, can you do a test transfer and put the TServer logs?

system · November 14, 2006, 1:36am

Try configuring the CDN in Genesys as an ACD Queue and then give a try

sitto · November 15, 2006, 9:09am

Sorry, I’m late.

Symposium TServer version is 7.2.004.00
Genesys Desktop version is 7.2.001.04

I will try to test your advice.

Thanks