cannot resolve Queue name while starting chat

Hi Experts,

I am trying to initiate chat using postman and I am using ChatV2 API to start the chat. However it always fails with error in ixn logs saying “Cannot Resolve Queue Name”.

GMS version: 8.5.200.07
Chat version : 8.5.203.09
ixn server: 8.5.108.05

• Endpoint is configured in Chat server with Queue name
• Same Queue is present in Script object
• Same Queue is referred in business process

I am not sure why Interaction server cannot see the queue and rejects the chat request.

–

IXN logs:

2018-09-15T08:00:23.015 Trc 26015 Received message ‘RequestSubmit’ (‘101’) from client ‘Chat_Server_1’ - Media server:11:1524, message attributes:
attr_user_data [list, size (unpacked)=1148, user data may be hidden] =
attr_received_at [str] = “2018-09-15T07:00:17Z”
attr_is_online [int] = 1
attr_tenant_id [int] = 1
attr_queue [str] = “async-chat-greet-queue”
attr_prnt_itx_id [str] = “”
attr_itx_subtype [str] = “InboundNew”
attr_itx_id [str] = “00022aDP0ABK0059”
attr_itx_type [str] = “Inbound”
attr_media_type [str] = “chat”
attr_ref_id [int] = 1070006

2018-09-15T08:00:23.124 Trc 23102 Cannot resolve queue for submit while processing request ‘RequestSubmit’ from client 11:1524, reference id: 1070005
2018-09-15T08:00:23.140 Trc 26016 Sending message ‘EventError’ (‘126’) to client ‘Chat_Server_1’ - Media server:11:1524, message attributes:
attr_ref_id [int] = 1070005
attr_error_code [int] = 91
attr_error_desc [str] = “Cannot resolve queue for submit”

2018-09-15T08:00:23.140 Trc 23102 Cannot resolve queue for submit while processing request ‘RequestSubmit’ from client 11:1524, reference id: 1070006
2018-09-15T08:00:23.140 Trc 26016 Sending message ‘EventError’ (‘126’) to client ‘Chat_Server_1’ - Media server:11:1524, message attributes:
attr_ref_id [int] = 1070006
attr_error_code [int] = 91
attr_error_desc [str] = “Cannot resolve queue for submit”

Any suggestions what else can be checked ?

Thanks

First thing I would personally check is if the Interaction Server was actually notified that this queue was created (not a valid action if you already attempted to restart Interaction Server) and if the user it is associated with (usually “SYSTEM”) has read permissions for that object

AK
When using email you define in and out queues. Maybe you need to define same or similar stuff for chat.
This is Emailserver , WDE, you will need to doubel check Chat and WDE.
Hope this can be usefull for you