Agent not able to login and when i looked in t server CUCM I found the below error message, can someone please advise how to resolve the issue? Thanks
@11:37:19.9930 [gctm] TMsg [RequestAgentLogin(xxxxx)] Generating EventError [700: ‘Cannot login while forwarding set’]
On the Cisco remove/disable the forwarding set feature. Should be a prefix, ask your Cisco guys.
Thanks cavagnaro for your quick reply!
I have checked with the Cisco guys, they advised there is no call forwarding on the DN. Can you please advise? Thanks
That message is coming from your Cisco, so ask them to verify that DN. Must have something wrong with it
Thanks cavagnaro, I’ll check with them again. I was thinking to delete the DN from CME and create it again?
Can try, might be also a bad status stuck on TServer, can try to disable/enable again
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Make sure it’s not set to forward to voicemail specifically
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What happens if you call the phone?
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It was set to forward to VM before but we disabled it. I have deleted the DN from CME and created it again and that fixed it. Thanks