Cannot detect stat Agent

Genesys Cloud Routing
1

Hi all,

I have a problem with stat server. In CCpluse, i see agent is available but i can not route to agent or agent group.

here is error in urs log:

15:47:41.453_M_I_ [10:4d] SO(3b05bd0 -1 0) ten=Environment name=05111080@rout_statsrv.GP stat : opening 15:47:41.454_M_E_ [10:4d] SO(3b05bd0 -1 0) ten=Environment name=05111080@rout_statsrv.GP: stat opening error: closed server 15:47:41.454_M_I_ [10:4d] SO(3b05bd0 -1 0) ten=Environment name=05111080@rout_statsrv.GP stat : opening 15:47:41.454_M_E_ [10:4d] SO(3b05bd0 -1 0) ten=Environment name=05111080@rout_statsrv.GP: stat opening error: closed server 15:47:41.454_M_I_ [10:06] SO(3b05bd0 -1 0) ten=Environment name=05111080@rout_statsrv.GP: stat asked

Thanks so much

2

As first check your routing statserver configuration ,if the required statistics is configured properly. As second I recommend to use other statistics for agent selection (StatAgentAvailable is not good stats for this purpose)

3

Let’s me check with other Name. And pls read some section of configuration file. I have 2 stat server run warn standby mode

[Filters]
CALL=( MediaType = Voice ) & ( ~( PairExists(“MediaType”, “*”) ) )
CHAT_MEDIA=MediaType=chat
EMAIL_MEDIA=MediaType=email
WCALL=PairExists(“MediaType”, “WebCall”)

[statserver]
accept-clients-in-backup-mode=yes
auto-backup-interval=15
backup-file-name=ssbackup.000
check-stuck-calls=no
debug-level=Init,Client,ClientX,Server,Action,Status
DefaultAgentSPT=…
DefaultDNSPT=…
DefaultRPSPT=…
ignore-off-hook-on-position=no
local-time-in-status-table=off
login-table=off
management-port=3031
qinfo-table=off
reconnect-timeout=10
reg-delay=3
show-attached-data=no
status-table=off
time-format=%m/%d/%Y %H:%M:%S
voice-reasons-table=off

4

I do not understand why you have attached section above - section StatServer and Filters?!? As I wrote, check if the statistics StatAgentAvailable is configured properly on routing statserver and my suggestion is to use other statistics , for this purpose. Currently it does not make sense.

5

Restart StatServer and check if it has any sort of error…I had a similar issue and it “started” but due a port conflict it refused (obviously) to do something else.

6

diagnostic “opening error: closed server” (from URS log) - basically means that URS cannot connect to statserver.

7

Thanks all, i was trying to use other Statistics and it works.