- Genesys Cloud Version: 2023-12
- Export Type: Digital Channel (Webchat/Social)
- API Endpoint: /api/v2/architect/data/export
- Error: 422 Unprocessable Entity
- Payload: {“type”: “conversation”, “filters”: [{“field”: “legal_hold”, “op”: “eq”, “value”: “true”}]}
Can anyone clarify why the Workforce Engagement Management bulk export job fails with a 422 error when applying legal hold filters to digital channel transcripts?
The request works fine for voice recordings. The same payload structure returns a successful job ID for voice data with chain of custody metadata. When switching the source type to digital channels, the validation layer rejects the request immediately.
The error message states: “Invalid filter configuration for selected media type.” This is unclear because the documentation lists legal_hold as a supported field for all media types under the analytics export schema.
We need this data for a legal discovery request. The chain of custody metadata is missing from the standard conversation API responses, so bulk export is the only viable path. Is there a specific permission scope missing in the API token, or is this a known limitation with the WEM export engine for non-voice media?
We have verified the S3 bucket permissions and the export schedule is correct. The issue is strictly tied to the filter validation.