Just noticed that the Campaign Progress metrics in the Outbound Dialing dashboard exhibit a significant latency compared to the real-time status updates visible within the Architect flow execution logs. This discrepancy hinders accurate reporting on campaign throughput for our EU-West BYOC environment.
The specific issue manifests as follows:
- The “Calls Offered” counter in the dashboard updates approximately 15 minutes after the call is actually initiated.
- The Architect flow logs confirm the successful transition to the “Connected” state immediately upon agent answer.
- Queue activity views reflect the agent occupancy instantly, yet the campaign-level aggregation remains stale.
This lag creates a false impression of underutilized predictive dialing capacity during peak hours. The environment details are listed below for reference:
- Region: EU-West (Frankfurt)
- Deployment: BYOC (Bring Your Own Cloud)
- Dashboard View: Outbound Campaign Performance
- Flow Type: Predictive Dialing with IVR qualification
Has anyone encountered similar reporting delays in the campaign progress module? We require precise alignment between the dashboard metrics and the actual flow execution to validate our dialing efficiency ratios. Any insights into the caching mechanism or data refresh intervals for these specific views would be appreciated.