callback (reschedule) problem

Genesys Cloud WFM
1

Hi,
First, sorry for my crappy English.
I read other topic about campaign callback.

I tried to reschedule an outboundrecord but when i did it i saw in OCM that the record_status=UPDATED (so it will be never callbacked) and not READY.

Below, my JAVA operations in order :

oRecord.setPhone(tel);
....
oRecord.update();
..
oRecord.reschedule(myDate,myCallBackTypeCampaign);                  // campaign callback
..
oRecord.setCallResult(myCallResult);
...
myOutboundChain.setTreatment(OutboundChain.TreatmentType.CAMPAIGN);
...
myOutboundChain.markProcessed();
..
myOutboundChain.close()

What’s wrong in this chained operations ?
May i do markProcessed ?
Does reschedule operation must be the last one ?
Can i chain reschedule and markProcessed operation ?

Thanks for your help.

2

Try adding the GSW_TREATMENT KVP

2 Likes
3

That what i do when i write :

myOutboundChain.setTreatment(OutboundChain.TreatmentType.CAMPAIGN);

No ?
I update my record in 2 steps:

step 1 -

oRecord.setPhone(tel);
oRecord.update();
oRecord.reschedule(myDate,myCallBackTypeCampaign);

----- Here, when i look in OCM i see a correct record with record status retrieved ------

Step 2 - then i do,


oRecord.setCallResult(myCallResult);
myOutboundChain.setTreatment(OutboundChain.TreatmentType.CAMPAIGN);
myOutboundChain.markProcessed();
myOutboundChain.close()

----- Here, record status is “updated” ------

4

hi,

Whithout GSW_TREATMENT KVP, outboundchain is proccessed correctly ! (status is READY )

5

set the option record_proccessed option in OCS application to be True

1 Like