Hi,
I don’t have much experience in Genesys.So if my question sounds stupid,please bare me.
For small tool i used the Desktop Toolkit 7.2 Java ApI . While going through the API,I came through a function openVoiceFile and closeVoiceFile in TeleAddress Class(Represents a DN i guess) . But there’s not much explaination on those. I’m just curious if these function anywhere related to call recording. I know Tserver is just CTI link to the Switch.But function name made be curious. [I tried this function on my Tserver connected to Nortel DMS 100 Switch got an unsupported function error ]
And also please provide me some advice if it’s possible in some other way to do call recording using Tserver or any other Genesys component.
I don’t know what the methods openVoiceFile and closeVoiceFile are doing but it seems to me to be a remains of some old - no longer supported - part of TLib protocol. These methods aren’t available in new Voice Platform SDK.
About Genesys and call recording - Genesys isn’t able to record any call as the call is handled by the switch (Nortel, Avaya etc.) and T-Server just tells the switch what to do with the call. It means that physical voice path never goes via Genesys thus Genesys/T-Server can’t provide any voice recording features. Previous sentences aren’t valid for Genesys SIP Server and T-Server for Cisco CallManager as these come with recording support using Genesys Stream Manager.