Call recording folder is not getting created in my timezone

Genesys Cloud WFM
1

Hi Friends,

We have configured direct MCP recording in our infra. After 12 AM IST it is not creating a new folder with new date. After 5.30 IST (12 am UTC) it is creating the new folder with new date. So, Kindly help me to change the timezone of recording folder creation.

Thanks,
Gautham ???

2

What is the server (hosting MCP) timezone?

3

Server hosted time is IST.

(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi

4

Under which user is MCP running as Windows service?
Did you applied the regional settings to all new and existing users?

Enviado de meu E6633 usando Tapatalk

5

Running under administrator account. And the settings applied to all users.

6

Maybe this helps:

[quote]

Recordings are stored in the folder of the following day

[tr][td][/size][table][tr][td][table][tr][td][table][tr][td][table][tr][td][table][tr][td]Rate This Article

[table][tr][td][/td][/tr][/t](Average Rating: No Rating)[/td][/tr][/table][/t][/td][/tr][/table]
[/q][/size][tr][td][table][tr][td][table][tr][td][table][tr][td]
Show Properties[/t][/t][/td][/tr][tr][td]

[table][tr][td][/size]Problem Description[table][tr][td]
After 8pm, the recordings are stored in the folder of the following day.[/t][/t][/t][/t]

  • Can it be a time zone problem ?

[table][tr][td][/color]Environment[table][tr][td]
[/t][/t][/t][/t]

[table][tr][td][/color]Impact on Environment[table][tr][td]
[/t][/t][/t][/t]

[table][tr][td][/color]Troubleshooting Techniques[table][tr][td]
Timezone UTC -4[/t][/t][/t][/t]

  • SIP Server Deployment Guide states the following for “recording-filename”:

$DATE$: The current date (GMT) in the Y-M-D format.
$TIME$: The current time (GMT) in the H-M-S format.From SIP Server side, there is no option for using local (non-GMT) times/dates.

  • By default for GIR, in SIP Server application object options, the filename should be set like this:

[TServer]
recording-filename
$UUID$$DATE$$TIME$This inserts CallUUID, Date and Time in GMT time.

  • IVR profile should be set to:

[gvp.service-parameters]
recordingclient.gvp.config.msml.record.filenametemplate
fixed,$id$

[table][tr][td][/color]Root Cause[table][tr][td]
Config options issue[/t][/t][/t][/t]

[table][tr][td][/color]Solution[size=11px][table][tr][td]
Change these to instead be:[/t][/t][/t][/t]

[TServer]
recording-filename
$UUID$And IVR profile to:

[gvp.service-parameters]
recordingclient.gvp.config.msml.record.filenametemplate
fixed,$id$_$MCPDateTime$This way, MCP will insert the local datetime of MCP itself and not GMT time.

  • It is still in the same format as the other way, so will still match the recording folder hierarchy (year/month/day/hour).

Search the Genesys KB first[/td][/tr][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table]

7

[quote author=cavagnaro link=topic=10608.msg48167#msg48167 date=1505134355]
Maybe this helps:

Recordings are stored in the folder of the following day

[tr][td][/size][table][tr][td][table][tr][td][table][tr][td][table][tr][td][table][tr][td]Rate This Article

[table][tr][td][/td][/tr][/t](Average Rating: No Rating)[/td][/tr][/table][/t][/td][/tr][/table]
[/q][/size][tr][td][table][tr][td][table][tr][td][table][tr][td]
Show Properties[/t][/t][/td][/tr][tr][td]

[table][tr][td][/size]Problem Description[table][tr][td]
After 8pm, the recordings are stored in the folder of the following day.[/t][/t][/t][/t]

  • Can it be a time zone problem ?

[table][tr][td][/color]Environment[table][tr][td]
[/t][/t][/t][/t]

[table][tr][td][/color]Impact on Environment[table][tr][td]
[/t][/t][/t][/t]

[table][tr][td][/color]Troubleshooting Techniques[table][tr][td]
Timezone UTC -4[/t][/t][/t][/t]

  • SIP Server Deployment Guide states the following for “recording-filename”:

$DATE$: The current date (GMT) in the Y-M-D format.
$TIME$: The current time (GMT) in the H-M-S format.From SIP Server side, there is no option for using local (non-GMT) times/dates.

  • By default for GIR, in SIP Server application object options, the filename should be set like this:

[TServer]
recording-filename
$UUID$$DATE$$TIME$This inserts CallUUID, Date and Time in GMT time.

  • IVR profile should be set to:

[gvp.service-parameters]
recordingclient.gvp.config.msml.record.filenametemplate
fixed,$id$

[table][tr][td][/color]Root Cause[table][tr][td]
Config options issue[/t][/t][/t][/t]

[table][tr][td][/color]Solution[size=11px][table][tr][td]
Change these to instead be:[/t][/t][/t][/t]

[TServer]
recording-filename
$UUID$And IVR profile to:

[gvp.service-parameters]
recordingclient.gvp.config.msml.record.filenametemplate
fixed,$id$_$MCPDateTime$This way, MCP will insert the local datetime of MCP itself and not GMT time.

  • It is still in the same format as the other way, so will still match the recording folder hierarchy (year/month/day/hour).

Search the Genesys KB first[/td][/tr][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table]

So we can’t change it in normal mcp recording?

8

You mean the Recording block?

9

As you can see the filemask is able to work just with GMT, so not local timezones at all.