How we can forward the call to external number if agent logged off (no agent available )
? At strategy go to the red port and then route to external number
Enviado de meu E6633 usando o Tapatalk
Noufal
You can do default routing or maybe configure forwarding feature. So if the call reach some extension and teh agent is not there it will be automatically send to other number.
I see this kind of configuration is a client, it works fine.
Hope this help you.
could please tell me in more detail
As Cavagnaro said, just use the red (output) port and TRoute function.