Call Control after hangup

CTIgem · August 13, 2012, 3:38pm

Hello…
Is there a way to take call control back after a hang up?
Instead of releasing the call, we’d like to send the call to somewhere else after hang up.

thanks.

genesysguru · August 13, 2012, 3:48pm

It depends on your telephony architecture. If you have an Avaya switch you can use the return destination feature on a VDN.

cavagnaro · August 13, 2012, 4:18pm

On SIP there is a new feature to control this.
As genesysguru mentions, it is all about your environment.

CTIgem · August 13, 2012, 4:18pm

Thanks Genesysguru.
We have a nortel CS1000.
Dos the CS1000 have such function?

CTIgem · August 13, 2012, 4:20pm

Thanks cavagnaro,
What would be the feature name on SIP?

cavagnaro · August 13, 2012, 5:19pm

check the release notes, it is quite new…I guess you have access as I do.
check your TServer features and ask your PBX guys too.