Calculate ONLY 'Not Ready-Break' status

General Discussion
1

I am able to calculate total not ready time of agents in ccpulse using ‘TotalNotReadyStatusTime’ stat.
How can I calculate ONLY the not ready time of ‘break’ status (Not Ready- Break) ?

2

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Enviado de meu E6633 usando Tapatalk

3

plenty of threads

4

Add the Current Not Ready time stat in the Stat server. Then apply the respective filter.

For break : PairExist(break,1) . 1 indicates the action codes which we applied for the break.

Then restart the respective stat server. It will works.

5

Many errors on this answer:

  1. Why current? He is asking for TotalTime
  2. Filter is not defined just because, he must see his configurations. Why 1? What if he defined it as 7? Check CME settings and your TServer logs for true definition of the filter.
  3. No need to restart SS for a filter.