I am trying to help my workforce team upload next month’s schedules into Genesys Cloud. We followed the template, but the bulk schedule import via CSV keeps failing with date format validation errors.
Our team is based in Europe, so Excel saves our dates as DD/MM/YYYY. Is there a way to force the system to accept our non-US locale, or do I have to manually reformat hundreds of spreadsheet rows every month? How do other international supervisors handle this?