Looking for advice on a discrepancy in our EU1 environment. We are pulling digital channel transcripts via the GET /api/v2/recordings/bulkexport endpoint for a legal hold. The JSON payloads arrive in S3, but the exported_at metadata field is missing. This breaks our chain of custody validation scripts. The job status returns 200 OK, yet the audit trail is incomplete. How do we force the inclusion of export timestamps in the bulk manifest?
TL;DR: The exported_at field isn’t missing; it’s just not in the top-level JSON object you’re expecting. You need to look at the manifest file’s metadata structure or the individual recording headers.
I usually solve this by checking the specific JSON structure returned by the Bulk Export API, which differs slightly from the standard single-recording retrieval. In Genesys Cloud, the GET /api/v2/recordings/bulkexport/{id} endpoint returns a job object, not the raw recording data immediately. The actual timestamps are embedded within the recordings array or the associated manifest file if you requested one.
Coming from Zendesk, this feels like the difference between exporting a ticket list versus exporting individual ticket comments. In Zendesk, you might expect a single flat file with all metadata. In Genesys, the bulk export creates a container. The exported_at timestamp is often found in the metadata object of the individual recording JSON files within the S3 bucket, not necessarily in the initial job response payload.
Here is how you should structure your parsing logic:
{
"jobId": "12345",
"status": "completed",
"recordings": [
{
"recordingId": "abc-123",
"metadata": {
"exported_at": "2023-10-27T10:00:00.000Z",
"created_at": "2023-10-26T09:00:00.000Z"
}
}
]
}
If you are using the S3 manifest, ensure you are parsing the manifest.json correctly. The exported_at field is crucial for chain of custody, but it resides in the recording-level metadata, not the job-level summary. Double-check your JSON path. You might be looking at job.exported_at instead of recordings[i].metadata.exported_at. This distinction is vital for compliance scripts. Try adjusting your parser to drill down into the individual recording objects within the bulk export response.