Bulk Export Job Stuck on Digital Channel Metadata

Trying to understand why recording export jobs hang on digital channels.

Using /api/v2/interaction/recordings/export in EU-West.

Jobs process voice fine.

Digital channel interactions fail with 400 Bad Request.

Payload includes legal hold flags.

Error logs show missing audit trail fields.

Need to preserve chain of custody.

Is this a known schema issue?

Make sure you include the auditTrail field explicitly in the export payload for digital interactions, as this is mandatory for chain-of-custody compliance in EU-West regions.

"filters": {
 "includeAuditTrail": true,
 "legalHold": true
}

Omitting this flag causes the schema validation to reject the request immediately.