Bulk Export Job Fails with 400 Bad Request on Digital Channel Metadata Filter

General Discussion
1
  • Environment: Genesys Cloud v2 API, S3 Destination, Legal Hold enabled
  • SDK: Python 3.9, purecloud-platform-client 142.0.0
  • Channel: Digital Messaging (Web Chat)
  • Issue: Bulk export job creation fails immediately

My config is not working… I am attempting to pull a complete dataset for a legal discovery request involving digital channel interactions. The chain of custody requirements are strict, so I need every metadata field preserved in the S3 payload.

When I submit the export job configuration via POST /api/v2/recordings/bulkexport/jobs, the system returns an HTTP 400 Bad Request. The error payload is not very helpful, simply stating Invalid filter syntax.

Here is the filter structure I am using in the request body:

{
 "filter": {
 "type": "date",
 "value": "2023-10-01T00:00:00.000Z"
 },
 "settings": {
 "includeMetadata": true,
 "legalHold": true
 }
}

I have verified the date range is valid and the S3 bucket policy allows writes. The job works fine without the legalHold setting, but that breaks our audit trail requirements. Is there a specific schema requirement for the legal hold flag in the v2 bulk export endpoint that is not documented? The standard recording export works, but digital channels seem to reject this combination.