Stuck on a problem and need help troubleshooting a failure in our bulk recording export jobs for digital channels. The job completes without error, but the resulting manifest is missing all WhatsApp media attachments. The API response shows status 200, yet the S3 bucket only contains text logs, not the image or video files required for our chain of custody documentation.
We are using the latest Recording API endpoints and have verified the legal hold tags are present. Has anyone seen this issue where media metadata is exported but the actual binary assets are skipped in the archive?