Looking for advice on a persistent 400 Bad Request error occurring during bulk recording exports for legal discovery requests. The issue specifically arises when attempting to include WhatsApp message metadata in the export payload for Genesys Cloud EU. The Architect flow triggers the Create Recording Export Job data action, but the job fails immediately upon processing records tagged with legal hold status.
The environment details are as follows:
- Platform: Genesys Cloud EU
- SDK: Python 3.9 (genesys-cloud-py-client 2.1.4)
- Integration: BYOC S3 Bucket (AWS eu-west-2)
- Channel: WhatsApp Business API
- Feature: Legal Hold & Chain of Custody Metadata
The error response indicates that the metadata field in the export configuration contains invalid keys. Specifically, when the legal_hold_status and whatsapp_interaction_id fields are included in the filter object, the API rejects the request. Removing these fields allows the export to succeed, but this compromises the chain of custody required for the legal team. The audit trail must remain intact, so partial exports are not an option.
The Python script constructs the payload using the standard CreateRecordingExportJobRequest model. The filter object includes recording_type set to digital and channel set to whatsapp. The failure occurs at the export_recording_api.create_recording_export_job() call. The error message is generic, stating “Invalid metadata configuration for digital channels,” which provides little debugging insight.
Has anyone successfully exported WhatsApp recordings with legal hold metadata to a BYOC S3 bucket? Are there specific constraints on the metadata fields allowed for digital channels in the current API version? The documentation suggests that legal hold metadata should be exportable, but the implementation seems to block it. Any guidance on the correct payload structure or known limitations would be appreciated. The legal team is pressing for these records, and the current workaround of manual export is not scalable for the volume of data involved.