Looking for some advice on troubleshooting this recurring issue with bulk export jobs targeting Workforce Engagement Management data. The environment is Genesys Cloud BYOC in eu-west-1. The requirement is to export digital channel interactions that include specific quality management scores for legal discovery purposes.
When submitting the job via POST /api/v2/bulkexports/exportjobs, the system returns an immediate 400 Bad Request. The payload includes a filter for interaction_type equals digital and a metadata filter for wem_quality_score greater than 80. The error response indicates that the filter criteria are invalid for the selected interaction type.
We have verified that the quality scores are correctly populated in the UI for these chat and web messaging interactions. The issue appears specific to the combination of digital channel filters and WEM metadata fields. Standard voice interaction exports with similar WEM filters work without issue.
Is there a known limitation regarding WEM metadata in bulk exports for digital channels? Or is there a different endpoint required to retrieve this specific audit trail data for compliance reporting?